Refund & Cancellation Policy

1. Free Trial & Evaluation

Dot Bill provides trial access to help potential subscribers evaluate software features and capabilities before committing to a paid plan.

2. Subscription Cancellation

• Cancel Anytime: Users can cancel their subscription at any time via account settings or by emailing support@dotbill.in .
• Access Duration: Upon cancellation, access to Dot Bill remains active until the end of the current paid billing cycle.
• Auto-Renewal Stop: Cancelling prevents future automatic recurring charges.

3. Refund Guidelines

• General Subscriptions: Paid subscription fees, whether monthly or annual, are non-refundable. Partial-month or unused-period refunds are not granted.
• Duplicate Charges: If charged multiple times for a single billing cycle due to a payment gateway or technical issue, report the duplicate charge within 7 days to receive a full refund to the original payment source.
• Refund Timeline: Approved duplicate-charge refunds are processed within 5 to 7 business days.

4. Data Export & Grace Period

Upon subscription cancellation or expiry, users receive a 30-day grace period to export their accounting data, customer records, and invoices in PDF or Excel formats before account data is permanently deleted.

5. Contact for Billing Support

For questions regarding subscriptions, cancellations, payments, or refunds, please contact our billing support team.

• Website: https://dotbill.in
• Email: support@dotbill.in